Terms and conditions

By accessing as well as ordering from Nordstrikk AB you agree to these terms and conditions. If you have any comments or suggestions, please feel free to contact us.

Prices & Online Payment
We use secure card payment via DIBS card payment.
Nordstrikk AB never access your specific card details.
If your country is part of the European Union (EU), prices include Swedish VAT 25 %.

Important information for non-EU customers
For delivery outside the EU the local customs authorities can collect VAT and duty as well as other levy dues. Nordstrikk AB is not liable for whether or not the local customs authorities collect these taxes etc. It is the customer’s own responsibility to pay these taxes and duties, even though these are not specified in the order confirmation or the invoice, given that no such fees are of any concern of Nordstrikk AB.

Shipping
Your order will be shipped within 3-5 days after ordering.
We always do our very best to keep delivery time to a minimum.

Return of goods
Within 14 days after delivery of your order, you may request exchange or refund of ordered goods, which you must return to us unopened and in perfect condition, accompanied by the original invoice.

The customer is responsible for the shipping of returned goods. Items lost in transportation will not be compensated for. Shipping charges on returned goods are at the customer's expense.  When shipping to countries outside of the EU, tax, VAT or other local fees will not be refunded to the customer in case of returned goods.
We demand that the goods must be returned in perfect condition and with original packaging with any accessories and protective paper/plastic bags. After we have received and approved the state of the returned goods, we will refund you the corresponding purchase price.
 
We reserve the right to reject any returns that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund or exchange cannot be granted.

Complaints
We check the quality of all our products manually before delivery. However, if it would be any damage or defect, we want you to contact us promptly, and at the latest within 30 days after you receive your product. We will give you instructions on return shipping and if your claim is approved after inspection of the product, we will send you an equivalent product at no charge, or refund your purchase price within 30 days from approval.

Unclaimed goods
If you for any reason do not collect your ordered goods when shipped to you, the package will be sent back to us by the shipping company, and you will be charged a shipping and handling fee of 40 Euro.

Reservation
We reserve ourselves from errors in text and price information, and reserve the right to promptly inform corrections and adjustments in case of incorrect information when ordering.

Privacy policy
Nordstrikk AB, is responsible of your personal information upon purchase or other contact. All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to Nordstrikk AB. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above.

Disclaimer
Nordstrikk AB provides this site and makes no representations or warranties of any kind with respect to it or its contents and disclaims all such representations and warranties. In addition, Nordstrikk AB makes no representations or warranties about the accuracy, completeness, or suitability for purpose of the content of any advertisements or any information and graphics published therein. The contents of this site may contain technical inaccuracies or typographical errors. All liability of Nordstrikk AB howsoever arising for any such in accuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Nordstrikk AB nor any of its employees or other representatives can accept any liability for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. It is agreed that Nordstrikk AB shall have the right at any time, without the necessity to give notice, to revise any information or prices advertised.
Orders in respect of goods and services advertised or offered on the site shall not form binding contractual relationships until expressly accepted by Nordstrikk AB and are all subject to availability.

Circumstances beyond Nordstrikk AB control
Nordstrikk AB is not liable for any loss or damage arising out of circumstances beyond Nordstrikk AB control. These include but are not limited to:- “Act of God” - e.g. earthquake, cyclone, storm, flood, fog; “Force Majeure” - e.g. war, plane crash or embargo; any defect or characteristic related to the nature of the shipment, even if known to Nordstrikk AB; riot or civil commotion; any act or omission by a person not employed or contracted by Nordstrikk AB e.g. Shipper, Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.


Governing Law and Jurisdiction
Contracts between the customer and Nordstrikk AB
shall be governed by Swedish Law.